Terms of service

In-store Purchases

Longstreet Living offers three easy options to get your new purchase out of our store and into your home!

  1.  Pick up your merchandise from our on-site warehouse,
  2. “Cash & Carry” items from our showroom floor, 
  3.  Have your new merchandise delivered by Longstreet Living’s delivery service.

Please note that most furniture does require some sort of assembly and could range anywhere from 10 minutes or longer.

Online Purchases

Customers whom purchase online will receive an order receipt via provided email. Upon check out you can elect how you like to receive your purchase. If you choose to pick-up in store it is advised to call ahead so items are pulled and ready. If delivery is chosen at check out, within 24 hours, a representative from Longstreet will reach out to schedule delivery.

Delivery and Set-Up

Longstreet Living offers in home delivery Monday thru Saturday.  Your delivery will be scheduled in a reasonable window of time. A phone call 30 minutes prior to your delivery can also be arranged if requested at the time of purchase.  If purchasing ‘in-stock’ merchandise, we can schedule your delivery within a couple of days depending on your zip-code.

**Delivery charge is:

  • $49.00 within 15 miles of the store. 
  • $79.00 for deliveries between 16 – 30 miles.
  • $150.00 for deliveries between 31 – 100 miles.

**Any delivery over 50 miles call for an estimate.

**Expect delivers between 1 – 2 weeks for online orders unless merchandise needs to be special ordered.

***Rooms need to be cleared so merchandise can be delivered.

**We do not install any electronic merchandise.

Warranty

Manufacturer’s warranties begin when the merchandise is delivered by Longstreet Living, the delivering agent, or customer picks the merchandise up at the location. Manufacturer warranties are provided by the manufacturer and are normally limited to flaws in the materials or craftsmanship.  Longstreet Living will not be responsible for any special, indirect, or significant damages. 

Acceptance and Inspection

All furniture and accessories are to be inspected by the customer at the time of delivery before signing for merchandise. Any damage to furniture, missing items, packaging damage, or any other problem must be noted in writing on the delivery paperwork. Longstreet Living is not responsible for any damage, replacement parts or repairs if customer signs for an item and discovers damages later. Once Longstreet Living has a signed delivery receipt, the customer accepts that the merchandise is “as-is” and they will be responsible for replacement and repair costs, including shipping.  If the customer discovers damage in merchandise within 48 hours of delivery, it is their responsibility to notify Longstreet Living at (517) 278-4487.  Pictures that clearly show the damage must be emailed to contact@longstreetliving.com.  Any damage reported after this time will be considered a warranty issue and the customer will be responsible for replacement/repair costs incurred. 

Damaged Merchandise

While we carefully inspect each item prior to delivery, we do understand that there are the occasional damages that arise.  Longstreet Living has sole discretion whether to repair or replace merchandise. If we cannot repair the merchandise, then a replacement piece will be ordered.  Any damaged pieces become the property of Longstreet Living.

Layaway

Delivery fees and sales tax, if applicable, are included in your layaway payments. When you put an item on layaway, we ask for a minimum of 20% down after which you can make payments on a schedule that is most convenient for you. There is no limit on the number of payments nor is there a minimum payment amount.  Customer layaways are not subject to cancellation. Customer agrees to complete payment on schedule or proceeds of prior payment(s) towards all merchandise may be forfeited.

Returns

Our goal is to ensure you are completely satisfied with your furniture purchase. We do understand that if your purchase is not what will work, we are here to help. Our full return policy can be found in the Returns & Exchanges section.

Order Cancellations

Special orders are not subject to cancellation.  Longstreet Living is financially responsible to the manufacturer for merchandise ordered on your behalf and therefore we cannot accept order cancellations.  If we feel a cancellation is appropriate, a minimum 20% cancellation/restocking fee will be assessed as well as any freight charges incurred. See Returns & Exchanges for more details.

Sales Tax

Longstreet Living collects the 6% sales tax for the State of Michigan. Responsibility falls on the customer to understand and remit sales tax in accordance with the laws of their home state.  

Pricing Errors and Omissions

Though we try to make every effort to ensure the accuracy of our website, there may be the occasional error. Longstreet Living reserves the right to correct any errors, omissions, or inaccuracies and revoke any stated offer including orders that have already been confirmed via email, phone, or verbally in the store.  If Longstreet Living discovers a pricing error after the customer’s credit card has been charged, we will refund the entire order without penalty.  Please note that prices and availability are subject to change without notice.

Product Description and Photo Disclaimer

Any and all product sizes and dimensions shown on Longstreet Living’s website are listed by the manufacturer.  Please note that variations can be expected, and actual sizes may vary within the manufacturer’s standards.  There may be color, grain, and/or sheen variations in wood products.  Also, consider that leather will have natural markings and each piece is unique regarding grain, dye lot, and/or texture.  Longstreet Living does its best to accurately describe and present any and all products listed on their website.