Our goal is to ensure you are completely satisfied with your furniture purchase. We understand that buying furniture is a significant decision, and we want to make the return process as straigt forward as possible. Please review our policy below.
1.) Standard Return/Exchange Window
You have 3 days from the date of delivery to initiate a return or exchange for most items.
Items must be clean and in original condition
A copy of the orginal receipt or proof of purchase is required for all returns.
2.) Return Eligibility
Eligible for Return: Most standard furniture items like sofas, chairs, tables, and beds.
Not Eligible for Return:
Custom Orders: Furniture that has been custom-made or modified to your specifications (e.g., specific fabric, dimensions, or finish).
Clearance Items: All items marked as "Final Sale" or purchased from a clearance section.
Mattress and Bedding: See mattress policy
3.) Mattress Policy: Mattresses fall under our 90 night rest assured guarantee
Mattress break-in period may take up to 6 weeks, we ask you sleep on your new mattress for 30 nights before selecting a new mattress
After 30 nights, but before 90 nights, and you are not happy with your mattress: You may be eligible for a one time reselection options
The original delivery fee will not be credited and a new delivery fee will apply
Mattess must be clean and in good condition
4.) Restocking Fees
A 20% restocking fee will be applied to all eligible returns to cover inspection, repackaging, and handling costs.
This fee will be deducted from your refund total.
Restocking fee will be based off the cost of goods sold
If delivery has occured, delivery fees are not eligible for refund.
If Store Credit is elected there will be no restocking fee applied. Delivery fees will still apply.
5.) Return Process
Step 1:
Contact Us: Within the 3 day window to initiat a return. Please have your invoice number ready.
Return Shipping: If the return is approved, you are responsible for the cost and logistics of returning the items. If you had us deliver the item and would need us to pick it back up, a return charge would be applied to refund.
Step 3:
Refund: Once we receive and inspect the returned item, we will process your refund. The refund will be for the purchase price minus the restocking fee and any return shipping costs. Refunds are typically processed within 7-10 business days and issued in the form of a check to the original purchaser.
6.) Damaged or Defective Items
If your items arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.
We will arrange for a replacement item or part
7.) Cancellations within 5 Days of Purchase
Orders can be cancelled for a refund before the item has shipped from our warehouse or distributor
Once an item is in transit, it will be treated as a standard return, and the 3 day return window and restocking fee policy will apply upon delivery
Special Orders are not eligible to be cancelled
8.) Cancellations after 5 Days of Purchase, Deemed a Layaway
Layaways that are cancelled will be subject to a 20% restocking fee. Restocking fees will cover expenses incurred to remove from layaway holding to be placed back to purchase.
Eligibility for Store Credit is available to any cancellation within 90 days, if store credit is elected there will be no restocking fees applied. After 90 Days there will be 20% restocking fee applied.
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